Terms & Conditions

Booking Appointments

Please be courteous when making a booking as last minute cancellations or no shows can be detrimental for our business, by not allowing sufficient time to fill the appointment & causing other clients to miss out on their preferable times such as evenings & weekends.

Bookings & Cancellation Policies

In order to secure all appointment times, we may require up to a $100 deposit that will either be deducted from the total service amount after the commencement of your treatment or held as a deposit for your next appointment when rebooking.

Appointments are reserved especially for you. We understand that plans change; where possible we ask that you provide us 24 hours’ notice should you need to reschedule or cancel your appointment.

Lulu Laser + Skin will send you an SMS 48hours before your scheduled appointment as confirmation of your appointment. Please notify us then of intent to cancel or reschedule the booking.

Cancellations or rescheduling made less than 24 hours before the appointment time or failure to arrive to your appointment may be charged a $50 flat fee. If something unexpected happens we are happy for you to offer your appointment to another friend or family member in your place.

We will not except any future bookings and may take legal action if cancelation fees have not been met.

Payments

Lulu Laser and Skin accepts payments for products and services in the form of cash, via bank transfer, eftpos services and PAYPAL. We require that payments are to be made in full after your treatment prior to leaving the clinic.
Gift Vouchers are redeemable on services only.

Product Return Policy

Please choose your product purchases carefully. Due to maintaining strict hygiene standards We will not provide exchanges or refunds.

Any purchases proven to be faulty or defective may be replaced, or credited to your account. Contact Lulu laser and Skin as soon as possible if you suspect your product is defective.

Treatments & Services

We aim to do our best to help our clients with all skin conditions, if you have had any treatment or started using products and have any concerns. Please contact us as soon as possible so we can assist you and offer our professional advice.
All treatment and product pricing is subject to change without notice. We do our best to keep our information current but it may not always reflect the price changes on the website or treatment menu.

Privacy Policy

Lulu Laser and Skin does not sell or outsource client information and takes sole ownership of all photo documentation. Information collected is used solely for the benefits of treatment procedures, bookings and product prescriptions. All measures are taken to ensure your personal information and contact details are protected.

Please don’t hesitate to contact Us if you have any questions or concerns.